Red Lion Removals

Cardiff

9,7
46 reviews

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About the company

Quality Work Our mission at Red Lion Removals is simple: to provide high-quality services for our valued customers. Our team goes above and beyond to cater to each project’s specific needs. Through open communication and exceptional service, we hope you’ll find what you’re looking for with our Moving Company. For more information or general inquiries, get in touch today.

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Reviews

9,7
46 reviews
Quality
9.8
Customer service
9.7
Value for money
9.5
10 1 9.7 46
These reviews are written by consumers who requested a quote via our platform. All reviews that meet our content guidelines will be published.
Top notch service
Reviewed by Nick on Monday, 29 January 2024 at 20:53:08
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Quick, polite and professional service from the first inquiry through to completion of the move. Could not have asked for a better service provider

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Tuesday, 30 January 2024 at 11:48:00

Dear Nick, Thank you so much for your amazing feedback. We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. All the best from Red Lion Removals🦁

Recommend
Reviewed by Sarah on Sunday, 15 October 2023 at 20:18:07
8.7
8.7 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Great company - all staff were great to interact with, quick move on the day, completely hassle-free

Quality
10
Customer service
10
Value for money
6
Reply from Red Lion Removals
Monday, 16 October 2023 at 13:17:57

Dear Sarah, Thank you for your lovely review and your recommendation , and we're delighted that you found our customer service excellent. We take great pride in this aspect of our business. We understand your concerns about the value for money, and we're committed to addressing them. Your feedback is invaluable, and we'd appreciate any specific suggestions you may have to improve in this area. Please feel free to reach out to our customer service team with any further input. We're here to ensure your experience is exceptional, both in service and value. Thank you for choosing us, and we look forward to serving you even better in the future. Warm regards, Red Lion Removals

Excellent removal company , so efficient
Reviewed by Theresa on Tuesday, 19 September 2023 at 19:13:31
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Our experience was amazing red lion went above and beyond to make our move stress free , they were so efficient , 3 lovely guys who worked impeccably couldn’t recommend them enough !!

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Wednesday, 20 September 2023 at 13:29:35

Dear Theresa, Thank you so much for your amazing feedback and recommendation . All the best from Red Lion Removals🦁

Fantastic work by Red Lion Removals
Reviewed by Alejandro on Monday, 18 September 2023 at 11:34:58
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Great experience overall with everyone at Red Lion Removals. The moving team was very punctual, efficient and accessible throughout. Contact with the main office was also excellent. The price was extremely competitive and the quality of the service was top notch. Highly recommended!

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Monday, 18 September 2023 at 15:33:17

Dear Alejandro, Thank you so much for your amazing feedback and recommendation . We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. All the best from Red Lion Removals🦁

Simple and efficient
Reviewed by Sheldon on Saturday, 12 August 2023 at 19:51:50
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

I did everything extremely quickly and professionally. Providing virtual home tours to gain accurate quote. Guys on the day where brilliant

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Sunday, 13 August 2023 at 14:31:18

Dear Sheldon, Thank you so much for your amazing feedback! Enjoy you new home! All the best from Red Lion Removals🦁

Red Lion Removals
Reviewed by Alan on Friday, 14 July 2023 at 20:58:57
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Red Lion Removals helped us out enormously for our move from Cwmbran to Haverfordwest when our original movers let us down just over a week before we moved. We selected the full packing and move service, they were tremendous. Everything was well wrapped and protected with no damage to any of our possessions. First class service and I would definitely use them again. Highly recommended.

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Saturday, 15 July 2023 at 12:20:15

Dear Alan, Thank you so much for your amazing feedback and recommendation . We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. All the best from Red Lion Removals🦁

Damaged Items+Poor Customer Service+Delayed Claim
Reviewed by Abdelrahman on Sunday, 14 May 2023 at 21:26:49
2.0
2 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

My items were damaged and I am currently processing an insurance claim that is being delayed by the removal company. Communication with after-removal customer service is unprofessional on so many levels and I would not repeat that experience again or recommend it to anyone else.

Quality
2
Customer service
2
Value for money
2
Reply from Red Lion Removals
Tuesday, 4 July 2023 at 18:55:07

Dear Abdelrahman, Thank you for sharing your feedback regarding your recent experience with our removal company. We sincerely apologise for any inconvenience or frustration you have encountered throughout the process. While we understand that you may be dissatisfied with our handling of the situation, it is important to note that we have made efforts to reach a fair resolution regarding your claim. We acknowledge that there has been a delay in processing your insurance claim, and we apologize for any inconvenience caused. The delay, however, was primarily due to the time it took to receive your responses and necessary documentation. We deeply regret that you found our customer service unprofessional. We pride ourselves on maintaining high standards of professionalism and providing excellent customer care. Your feedback highlights an area where we need to improve, and we appreciate you bringing it to our attention. Once again, we apologize for any dissatisfaction you may have experienced during your interaction with our removal company. We genuinely appreciate your understanding and the opportunity to rectify this situation. Sincerely, Adrian Stan Managing Director

Red lion removals
Reviewed by Mark on Monday, 20 March 2023 at 19:25:57
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Excellent and efficient

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Monday, 20 March 2023 at 20:30:20

Dear Mark, Thank you so much for your amazing feedback and recommendation . We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. All the best from Red Lion Removals🦁

Move from storage to new home.
Reviewed by Susan on Monday, 20 February 2023 at 21:46:16
8.0
8 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Bad start as the ‘boss’ sent them to the wrong storage area, but once we’d connected, they got on with the job quickly and carefully. They had a padded cover for the front door, and paid attention to instructions for where to place furniture and boxes. No deconstruction or reconstruction of beds, etc was required. The whole job was completed within four and a half hours as it was local - 7 miles between storage and house.

Quality
8
Customer service
8
Value for money
8
Reply from Red Lion Removals
Tuesday, 14 March 2023 at 16:50:40

Dear Susan, Thank you for taking the time to share your feedback with us. We apologise for the inconvenience caused by the initial confusion with the storage area. That was the address we had it on your file and it was the only address the storage facilities advertise on their website. On the other hand, we're glad to hear that once we got started, the team was able to efficiently and carefully complete the move while following your instructions. Your positive comments about the team's attention to detail and respect for your belongings are much appreciated. We hope that you'll consider us again in the future for any moving needs. All the best from Red Lion Removals.

Great service, great price and great outcome
Reviewed by Jimmy on Wednesday, 4 January 2023 at 19:22:38
10.0
10 10 1
Red Lion Removals Getamover.co.uk https://www.getamover.co.uk

Good communication, several follow up calls after the initial contact.... negotiable and constant reassurance that our move and goods would all be taken care of professionaly .....and it was.....top marks. Highly recommended.

Quality
10
Customer service
10
Value for money
10
Reply from Red Lion Removals
Wednesday, 4 January 2023 at 20:44:28

Dear Jimmy, Thank you so much for your amazing feedback and recommendation . We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. All the best from Red Lion Removals🦁

Q&A

How did you start your business?

We started out just like a dream. A twinkle in our founders’ eyes. We are a family owned business and what brought us here is our desire to create a moving company that actually kept its word and delivered amazing customer experience. A moving company dedicated to making a difference in the lives of its customers, team members, and the community. A moving company that won’t stop moving until you are happy.

What makes your services standout?

Red Lion Removals is a fully licensed and insured moving company based in Cardiff, Wales. As a Removal Company, we also offer full packing services, boxes & materials, dismantling and assembling services, labour only loading & unloading services, as well as furniture disposal. In addition to Cardiff, we also serve the entire South Wales area and offer exclusive long-distance moves to any destination in the U.K. and E.U.

What is your top advice for your customers?

We concentrate our time and talent on providing excellent value and service to every one of our customers. You can rest assured that all our Red Lion movers are professionally trained to the highest of standards and that our modern fleet of vehicles are also fitted with the very latest in satellite tracking system. Finally, our reputation as an honest company is very important to us. You will never have to worry about hidden fees. If we don't disclose it, you don't pay for it. It's that simple

How did you start your business? We started out just like a dream. A twinkle in our founders’ eyes. We are a family owned business and what brought us here is our desire to create a moving company that actually kept its word and delivered amazing customer experience. A moving company dedicated to making a difference in the lives of its customers, team members, and the community. A moving company that won’t stop moving until you are happy.
What makes your services standout? Red Lion Removals is a fully licensed and insured moving company based in Cardiff, Wales. As a Removal Company, we also offer full packing services, boxes & materials, dismantling and assembling services, labour only loading & unloading services, as well as furniture disposal. In addition to Cardiff, we also serve the entire South Wales area and offer exclusive long-distance moves to any destination in the U.K. and E.U.
What is your top advice for your customers? We concentrate our time and talent on providing excellent value and service to every one of our customers. You can rest assured that all our Red Lion movers are professionally trained to the highest of standards and that our modern fleet of vehicles are also fitted with the very latest in satellite tracking system. Finally, our reputation as an honest company is very important to us. You will never have to worry about hidden fees. If we don't disclose it, you don't pay for it. It's that simple

Company location

Red Lion Removals

3 Pendine Road
Cardiff
CF5 4BN
United Kingdom

Red Lion Removals address Red Lion Removals address
GB Cardiff 3 Pendine Road CF5 4BN

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Company facts

Type of business
Removal Company
Number of employees
10-14
Company number
12500185