Frequently Asked Questions

Getamover connects you with moving companies that match your move specifications.

Here’s how it works in 3 simple steps:

Step 1: Describe your move.
Answer a few questions and discover which companies meet your requirements.

Step 2: Compare quotes.
Check out company profiles and reviews to help make your decision

Step 3: Choose your preferred mover.
Take the first step towards enjoying your new home.

Frequently Asked Questions

  • What do removal companies do?
  • How soon before my moving date should I book a removal company?
  • What is a pre-move survey, and do I really need one?
  • How long will it take for a removal company to contact me after submitting a quote request?
  • Can I contact a removal company after I have submitted my quote request?
  • Can I change my quote request details after they have been submitted?
  • After submitting my quote request, I received either very few quotes or no removal companies were available to take care of my move. Why is that?
  • Is my personal information secure?

What do removal companies do?
Aside from loading and transporting your belongings, removal companies offer many other services to cater to your moving needs. With these added services you usually incur additional costs on top of the rates charged by the movers. Such services include storage, cleaning, packing, piano removals, and dismantling/assembly.

How soon before my moving date should I book a removal company?
As soon as possible is always your safest bet, but the longer the distance and the more complicated your move, the more time you should plan in advance. 3-6 months before your moving date is usually best. If your move is domestic and on the lighter side, then 1-3 months should be fine.

What is a pre-move survey, and do I really need one?
Depending on the number of things you plan on moving, you may want to consider a pre-move survey as a service add-on. During a pre-move survey, movers come to your house to go over the logistics of the move and determine an accurate cost for your move. A pre-move survey will cover things like the amount of space your belongings will occupy in the vehicle, any access issues, such as elevators and parking permits, and whether you need additional assistance with specialty items. This is a great opportunity for you to ask questions on how your items will be transported and how the moving crew will protect your belongings.

How long will it take for a removal company to contact me after submitting a quote request?
Once your request has been submitted and forwarded to the moving specialist, they will contact you within two days.

Can I contact a removal company after I have submitted my quote request?
The removal company will contact you as soon as possible. If you’re under time pressure, you can contact the removal company yourself via phone or email. You can find the removal company’s contact information in the thank you page as well as in the confirmation email after submitting a quote request.

Can I change my quote request details after they have been submitted?
Once your quote request has been submitted, it can no longer be edited since the details are sent automatically to moving specialists. However, you can mention any changes to the moving specialist once you get in contact with them.

After submitting my quote request, I received either very few quotes or no removal companies were available to take care of my move. Why is that?
These are the removal companies that we found based on your quote request details. This may be due to companies being unavailable because they are either too busy or simply because our removal companies aren’t working in your area.

Is my personal information secure?
Yes. We only use your personal information for the quote request. Visit our privacy page for more information on how we process your data and what steps we take to protect it.