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About the company
We move anything, anywhere. Book a reliable, top-notch moving team, working in your area, with AnyVan. We're available UK-wide, seven days a week. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that! We help someone move home every ten minutes with our range of affordable, reliable removals services. Get an instant quote online or call us now, and you could save up to 40% on your move!
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Reviews
“Total nightmare!”
The initial quote was £600+ then after speaking to a lady there & listing as much as I could in each room, we were only a week away from moving, so lots of boxes, too many to count, the cost then escalated to £3000+ which due to lack of time i accepted & paid! The driver then called & said he'd have 2 vans & 2 men, i said that's not enough, it's a 4 bed house! They then came with 3 lorries & 5 men, couldn't get all the stuff in the lorries, some things hadn't been itemised so they wouldn't take them, I ended up, in desperation, as we had to get out, paying an extra £1000+ for 2 more lorries to come & they still didnt take everything! I even had the estate agents coming in their cars to ferry stuff for us just to get us out as the new people were waiting to come in! When it comes to moving a whole house, they just don't have lorries big enough & they cost me way too much!
Reply from AnyVan Ltd
Hi Anne, Thank you for taking the time to share your experience. We’re truly sorry to hear how stressful your move became, especially at such a time-sensitive stage. As our service is inventory-based, we rely on a fully accurate list of items to allocate the right vehicles and team. We understand how difficult this can be during a full home move, and we’re sorry the process didn’t feel smooth or supportive for you. We also regret that extra vehicles were required on the day and that some items couldn’t be taken if they weren’t included in the confirmed inventory. We appreciate how frustrating and pressurising that must have been. Your feedback has been passed to the relevant teams to help improve communication around larger moves. If you’d like us to review your booking further, our customer care team is ready to assist. Kind Regards, AnyVan
“House move”
Adequate for the price.
“Excellent”
It was a good experience ,they came on time and had evrythng done quickly
“Movers”
Great value for money
“Removal”
Lack of communication with the driver at the beginning but after that all went smoothly.
“The worst removal company ever”
We booked anyvan to move my daughter into her new house to try and help her and to reduce the stress of moving home. We explained to them they may have to wait for keys as with it being a new home we would be waiting for the contractor to exchange, which they said that was no problem. When the crew arrived on the moving morning it was raining my daughter told them we were still waiting for the contract to come through they said they couldn’t wait even though they were booked until 14:00 (they were supposed to be booked until 18:00) and they would just dump everything on the drive. We said this was not acceptable we rang Anyvan she then told us if they couldn’t start moving we would be charged £24 per half hour per person x3 even though they were booked to 14:00 and pre-paid for until 14:00. After an hour and a half of the moving crew being there, Anyvan said they couldn’t wait any longer and they’d send a second crew but we would be charged again, I said I didn’t mind paying for the
Reply from AnyVan Ltd
Hi Joseph, Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected. Looking into your booking, the service arranged was a furniture removal, not a full home move. As noted in your booking confirmation, 15 minutes of waiting time is included if the team can’t start immediately. Beyond that, waiting time fees apply because the team cannot begin work until access is available. It’s also worth noting that the timeslot you book is the team’s expected arrival window, not the duration of their service. On the day, the delay in access triggered the standard waiting time procedures, and the option of sending a second team was offered as an additional service. As the booking was cancelled, a refund was not due. We understand this was frustrating and stressful, and your feedback has been shared internally so we can continue improving how we communicate and support customers. Kind Regards, AnyVan
“Amazing”
It was an amazing experience.
“An absolute farce”
If something sounds too good to be true, it probably is.... Movers were clearly overbooked and were 7+ hours late, they tried to ask me to postpone a day which was not possible due to work and our bedding not being available, of course Anyvan customer service was not available at this point Anyvan did not check if it was a two storey house, which meant that I had to lug a dozen bookcases upstairs at midnight on a sunday as the movers refused to carry them up, I have back problems and my wife has medical issues, the very reason we paid for a removals service!!! They also did not inform us the movers would not have any moving blankets and our TVs needed wrapping so we had to risk them being wedged between two mattresses.... When I contacted anyvan to complain, they tried to shift blame onto me for not offering information, and offered a frankly insulting £20 off our next move.. Ps. I don't blame the movers themselves, clearly overloaded, exhausted and underinformed, they turned up
“Excellent work”
I had a quick and convenient service.
“Anyvan - great fast friendly service”
Great fast and friendly service
Q&A
How did you start your business?
AnyVan started in 2009 when founder Angus discovered that 50% of vans on the road were travelling half empty. He realised that filling those empty vans would create cheaper delivery costs and be better for the environment. Now, 13 years on, we’ve celebrated some incredible milestones including helping over three million customers as well as saving 49 million kilograms of CO2!
What makes your services standout?
Book now, pay later. You can organise your home removal free of charge and only pay three days before it's set to take place - once you know you're all set to go! Not sure when you'll need a removal? Change your move date as many times as you need to with no admin cost. Once booked, our moving concierge team stop those countless phone calls to all of your providers to change your address, connect your utilities and ensure your home setup is effortless for free with any home move.
What is your top advice for your customers?
Get organised early. Even if you don't know your move date, AnyVan will allow you to provisionally secure a removals team free-of-charge so you have peace of mind that when you've got a date, you're all sorted!
Company location
AnyVan Ltd
5th Floor The Triangle
5-17 Hammersmith Grove
London
W6 0LG
United Kingdom
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