AnyVan Ltd

Our experience with AnyVan was extremely disappointing from start to finish. Despite being told small bags would not incur extra charges, we were billed almost £500 more—around 20% above the original quote—despite several large items, including a fridge freezer and king-size bed, not being transported. AnyVan also incorrectly booked our move as same-day delivery instead of the next-day service agreed, requiring over two hours on the phone before they admitted the error. The delivery driver then arrived an hour earlier than arranged, creating further stress. Most concerningly, multiple major pieces of furniture were damaged beyond repair. Despite accepting our damage claim, AnyVan has not paid any compensation for the damaged items, leaving us to cover the cost of replacements. Poor communication, booking errors, excessive charges, damaged belongings and failure to compensate have made this one of the worst customer service experiences we have had. I would not recommend AnyVan.

Came to pick up at 7am. All packed up, moved and installed to a new flat on the other side of town by 9am

Gear customer service

Very bad decision to go with this company! The driver was amazing but the customer service and the management of the company was awful! I was overcharged on the day of the move just because my bags were heavy when it was clearly the fault of booking process and where I wasn’t told anything of that sort! The customer service said it was okay through chat and when I asked for a refund, they didn’t agree to it! Stressful and terrible experience! Never booking this again

Horrific experience - left stranded on a Sunday and fraudulently forced to pay an additional £800 (on top of the original £1,200). Not to mention the extensive damage to not only our belongings but also our property. This company is a disgrace.

The driver was given a job before mine, leaving me waiting for over 2 hours. They didn’t wear a uniform. They spoke to each other in their language - not English. Although impressed how well they packed everything into their van. They were reluctant for me to help unpack the van but I was happy to. Was concerned that I had to pay upfront, but I would use them again.

Job was done within the time frame. It would be perfect if the time frame could be shortened

the movers were quick efficient and very good humoured about a lot of stairs. would definitely use them again

Very good and helpful

I was charged for the disassembly of a king size bed and wardrobe, even though it was discussed that the bed or mattress wouldn't be moving These things didn't happen. It was specifically agreed on the phone that I would not be requiring the king-size bed, or mattress to be moved, yet these items were listed, and paid for The wardrobe was not disassembled, moved and reassembled because it did not survive the disassembly. I am probably due some refund due to this They were also over an hour late, and the live tracking is inaccurate, with random unrecognisable views of where the van supposedly is Also, the movers didn't speak English, which made communication quite difficult