AnyVan Ltd

Very reliable service, good communication, and fast service.

I paid to move 5 pieces of furniture and a few boxes a 7 minute drive across town. On my own mistake, I incorrectly entered ground floor to ground floor. I was contacted by the driver and asked to pay an additional £120 in cash. I contacted AnyVan, who advised me not to provide the driver with cash and instead to go through them. The driver then told me that he did not work for AnyVan and was instead contracted through them, and often didn’t see any additional money as a result. From his phone he made a call - an automated call then came through to me informing I owed £137 additionally. I then rang AnyVan. After being on hold for 20+ minutes (while the two drivers were bringing things in and building the beds) I finally got through to AnyVan, who charged me £116 extra. While I acknowledge I made the mistake in the booking, the whole experience became very stressful and frankly unprofessional. I wouldn’t ever book with this company again.

Experience was good

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Lads were great. I didn’t have to lift a finger as I’m retired. Careful and a good price and good lads.

Carried things carefully, nothing damaged in transit, driver friendly - no problems.

The van I booked did not arrive on time and as such I had to cancel on the day and complete my move myself

Really friendly and hard working lads.

Diver looked like didn't want to do job . Things got abit heated over the size of wardrobes and things not on the list. All heavy oak furniture. We understood once things where explained. Asked them if could start and take what paid for . It was a couldn't care less approve from them. Things got heated. They drove away job not done and company refused to us a refund.

Very disappointing experience. The sales process was extremely pushy, with the focus seeming to be on getting an agreement rather than understanding my actual requirements. I had a large number of items to move, yet there was no proper survey or assessment of the volume of work involved. Everything was based on estimates, which ultimately proved to be inaccurate. By the time the removal vehicle arrived, it was significantly smaller than what was required and couldn’t accommodate everything. As a result, I had to arrange and pay for a second trip to complete the move. This could have been avoided if the job had been properly assessed from the outset. I would strongly recommend that the company focus less on securing the booking and more on accurately understanding the customer’s requirements. A proper survey would have made a significant difference and saved both time, inconvenience and additional cost.