Five Star Removals

Twickenham

9,6
6 reviews

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fivestarremoval@yahoo.co.uk Email Email
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About the company

We are based in Twickenham and specialise in domestic and office moves in the Southwest London area. Storage is available upon request. We also move single items and pianos. Our team of removal experts have been taking care of domestic removals for many years. Always delivering your items safely and efficiently, we take care of the whole moving process for you so that you don’t have to worry.

Project images

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Reviews

9,6
6 reviews
Quality
9.7
Customer service
9.7
Value for money
9.3
10 1 9.6 6
These reviews are written by consumers who requested a quote via our platform. All reviews that meet our content guidelines will be published.
No worries
michael reviewed on 12 January 2021
10.0
10 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

Great experience nothing was too much trouble, they took control of the situation and the move was smooth, would recommend to everyone 👍

Quality
10
Customer service
10
Value for money
10
Reply from Five Star Removals
Ian Holder replied on 12 January 2021

Hi Michael Thanks for taking the time for the recent review, always appreciated. Many thanks. Regards Ian Five Star Removals email fivestarremoval@yahoo.co.uk

Excellent movers great team
Graham reviewed on 27 December 2019
10.0
10 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

Highly recommend the team , hard working professionals Made the move feel easy Thanks

Quality
10
Customer service
10
Value for money
10
Thank you!
Veronica reviewed on 25 August 2019
10.0
10 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

Ian and his team were very efficient and friendly. We had a couple of access issues but they solved and managed them professionally. Thank you for making our move easier than anticipated.

Quality
10
Customer service
10
Value for money
10
Owner Ian is a Gentleman
Bansi reviewed on 1 May 2019
7.3
7.3 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

The Removal van arrived promptly The goods that required move was a very short distance (20min journey); hence i cannot judge accurately the value of money. Other companies were charging a comparable rate. I can only assume the charge was a minimum rate. There is some flexibility with quantity of goods to be moved with a +- tolerance. Ian the owner comes across as a Gentleman on the phone and in person, his partner (may vary per job) had quite a sharp tongue causing an unpleasant experience (Perhaps its a Good cop/Bad Cop dealing with clients.....) At the end of the day, items were moved undamaged. Would I contact FiveStarRemovals again = Yes.

Quality
8
Customer service
8
Value for money
6
Fantastic
Wayne reviewed on 27 April 2019
10.0
10 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

Couldn't recommend them highly enough, very helpful experience.

Quality
10
Customer service
10
Value for money
10
Reply from Five Star Removals
Ian Holder replied on 3 May 2019

Hi Wayne, many thanks for you taking the time to email the feedback, best wishes to you and family in your new home. Regards Ian + the team.

Five star removal
Masood reviewed on 31 March 2018
10.0
10 10 1
Five Star Removals Getamover.co.uk https://www.getamover.co.uk

Punctual Experienced Efficient Good price Can't go wrong....will recommend highly

Quality
10
Customer service
10
Value for money
10

Q&A

How did you start your business?

The business was started in 1987,after gaining experience working for friends,i took redundancy from my job in engineering, and set up Five Star Removals. I also undertook various college courses to improve my knowledge about running a small business.

What makes your services standout?

We have always emphasized that we are big enough to cope, and small enough to care. As the business is mine i work on the job from start to finish, with my team of workers, therefore maintaining a good relationship with customer at all times,this helps keep them informed of the progress of the job and helps us adjust to the customers needs. We have vehicles to cope with moving small loads or single items,to moving larger 2,3,4,5 (upwards) bedroom houses, including any packing required.

What is your top advice for your customers?

My advice for customers is to be as accurate as possible with the information sent to us this helps us, give you (the customer) a better idea of the cost.If there are only a few items let us know! We offer a comprehensive removal service covering small to large jobs, we have over 30yrs experience in the removal industry. Please take the time answer our email response,as we are charged for each enquiry.

How did you start your business? The business was started in 1987,after gaining experience working for friends,i took redundancy from my job in engineering, and set up Five Star Removals. I also undertook various college courses to improve my knowledge about running a small business.
What makes your services standout? We have always emphasized that we are big enough to cope, and small enough to care. As the business is mine i work on the job from start to finish, with my team of workers, therefore maintaining a good relationship with customer at all times,this helps keep them informed of the progress of the job and helps us adjust to the customers needs. We have vehicles to cope with moving small loads or single items,to moving larger 2,3,4,5 (upwards) bedroom houses, including any packing required.
What is your top advice for your customers? My advice for customers is to be as accurate as possible with the information sent to us this helps us, give you (the customer) a better idea of the cost.If there are only a few items let us know! We offer a comprehensive removal service covering small to large jobs, we have over 30yrs experience in the removal industry. Please take the time answer our email response,as we are charged for each enquiry.

Company location

Five Star Removals

77 Lisbon Avenue
Twickenham
TW2 5HL
United Kingdom

Five Star Removals address Five Star Removals address
GB Twickenham 77 Lisbon Avenue TW2 5HL

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Company facts
Type of business
Sole Trader
Number of employees
1-5
Company number
N/A