Legend Removals Ltd

Happy but was disappointed with the brexit because i paid extra money and it was not to the price to the removals then this put me down

Informative and great service

The sales were great at their job. Selling dedicated van. The cost of the removal was very affordable. No part load. To follow us two days after our arrival. All items insured. REALITY !!! While loading our dedicated van. A very dubious 1 ton limit was reached and we were forced to pay an extra £1000 even though the van was only half full. We did NOT get a dedicated van our belongings were unloaded into two vans. Our belongings arrived two weeks after the proposed delivery date. Our sofa arrived DAMAGED and we were fobbed of by the operations team saying we did not pay for extra insurance and it was not covered. So we should have payed extra for their mistake???? At no point was insurance mentioned, the team also had the audacity the advise us that they did not have an inventory . We provided a detailed inventory to the driver who collected our goods in both English and French. I would like to know how they managed to get through French customs without it?

This request for a review is getting really annoying

Very professional service at good price. Both drivers and Jack are very helpful. Rules are tight on the weight, so you might need to upgrade to a larger package beforehand if you are not sure about the size of the move because the overweight is of course expensive. Definitely recommend them.

GOOD EXPERIENCE OVER ALL

After what started as a good service by the sales team, and repeated calls from the sales team to get me to confirm, I sent an update about the amount I needed to be moved. However, they didn't update their quote so the whole move ended up double as expensive. When I pointed out that this could have been avoided/prepared better, their response was that they did update everything while the quote was still dated and unchanged as of 2 weeks prior. While the moving team was very friendly, and the delivery of my boxes was done well and timely, I am very disappointed by the lack of customer service and care by the sales team.

AVOID. Showed all our stuff on webcam to them to get a quote. They more than doubled the price after loading everything in the van and threatened not to deliver without payment. Only one word for this company: a scam.

The service was very good, though I got caught out on the pricing as it is all done by weight - so even though the volume was fine I ended up paying almost double the quote due to weight. My fault for having too many books, but would be good to have a higher original quote that takes this into account.

I got approached by a sales person and told them that I have amongst other goods a piano which weights 80kg. They made an offer which was not realistic and totally screwed me over. I paid 1300 pound for the move for 4.5 cubic meters. Then on the day the move happened the van was 1/4 full and they told me we reached capacity. They only calculated 300kg or something for the offer and were putting everything on the scale adding it up. I was super shocked & stressed & thought I need to book another moving company. When I finally figured out it's enough space in the van but it only can be further loaded when I pay extra - WTF!!! So I ended up paying another 1.400 pound for the move. No one ever told me it's by weight. However that was one of the first things I mentioned to them. It's a really bad strategy to make money I think. I ended up paying 2.700 pound for my move. Also I would have decided and planned it different e.g. getting rid of books and stuff. Really bad experience I think....