Legend Removals Ltd

After what started as a good service by the sales team, and repeated calls from the sales team to get me to confirm, I sent an update about the amount I needed to be moved. However, they didn't update their quote so the whole move ended up double as expensive. When I pointed out that this could have been avoided/prepared better, their response was that they did update everything while the quote was still dated and unchanged as of 2 weeks prior. While the moving team was very friendly, and the delivery of my boxes was done well and timely, I am very disappointed by the lack of customer service and care by the sales team.

AVOID. Showed all our stuff on webcam to them to get a quote. They more than doubled the price after loading everything in the van and threatened not to deliver without payment. Only one word for this company: a scam.

The service was very good, though I got caught out on the pricing as it is all done by weight - so even though the volume was fine I ended up paying almost double the quote due to weight. My fault for having too many books, but would be good to have a higher original quote that takes this into account.

I got approached by a sales person and told them that I have amongst other goods a piano which weights 80kg. They made an offer which was not realistic and totally screwed me over. I paid 1300 pound for the move for 4.5 cubic meters. Then on the day the move happened the van was 1/4 full and they told me we reached capacity. They only calculated 300kg or something for the offer and were putting everything on the scale adding it up. I was super shocked & stressed & thought I need to book another moving company. When I finally figured out it's enough space in the van but it only can be further loaded when I pay extra - WTF!!! So I ended up paying another 1.400 pound for the move. No one ever told me it's by weight. However that was one of the first things I mentioned to them. It's a really bad strategy to make money I think. I ended up paying 2.700 pound for my move. Also I would have decided and planned it different e.g. getting rid of books and stuff. Really bad experience I think....

Very good, late decisions due to Covid but the company responded well and with patience

I did pay for a service that I didn’t receive. I did complain and asked for a quote adjustment. They did. The operation team who collected and delivered the goods were in time. This company is good to be dealt with. No company is perfect though so there is no perfect point to be given.

These are not easy times and so we had relatively low expectations, but still we were not thrilled with the service received. These are the issues: The removals company sent a lorry which was just about the size as their offline estimation. This meant we had to leave things behind as we had more items than expected. They had told us we would be able to buy extra space, but this turned out to be impossible given the size of the lorry. Secondly, the service came with furniture disassembly and reassembly, however we found out that most of our furniture had not been disassembled, thus wasting very important cubic footage. On a positive note, the movers were careful and our items arrived in good condition. It might have been because of the coronavirus, but I would be remiss to recommend this company to anyone if this is their normal mode of operations.

Legend Removals provided great service, not a single item was broken. However I had to pay extra due to weight which was quite a lot.

Everything went super smooth! The guys are very kind but also superfast! They loaded the van London in less that half an hours on Friday and delivered in Germany the following Monday. Also, less than 1000£ to move 8 cubic meters (self-packed) to Europe is not bad at all! Only issue: I was receiving daily email before confirming the move the move and they stopped as soon as I confirmed, but expect the same from every company! Also, read the contract! If you are higher floor or have a long way to walk to the street they charge you more. In my case I told them in advance and they provided an inclusive quote.

I used Get a Mover to get quotes for a move from London to Hamburg. The quote was for 15 small boxes, 2 med boxes, 1 large box, 4 large luggage items, and 3 bedding bags. Some of the quotes came in around £1100 and a few came in about £450-£600. I choose on Legend Removals because honestly the sales team are persistent and the quote was in the right ballpark. Legend did a good job - all my stuff arrived in perfect condition. There were some hiccups though. 1) you give them a 2 day window and they contact you to tell you when to expect the movers within 48-24 hours before the move. You have no idea when these guys are coming potentially until 24 hours before the move. I've moved several times and never had this problem. On the other hand, we arranged the move 10 days prior. 2) I hired an a helper mover for a high fee of £190 on the Hamburg side and they never showed up. The driver and I handled the move alone and my back is not the strongest. Legend refunded me the amount.