Happy Transport Company

2 deliveries, no breakages, a few issues re timing of the first delivery but quickly resolved. Good value for money. Responsive to emails.

The service from beginning to end was terrible. Happy transport we’re to organise packer and with less than 24 hours notice they advised they could not provide packers We sourced packing materials and packed overnight ourselves When they were putting our items into the removal vehicle they took no care whatsoever. It was so bad I checked with them that my items were insured and was advised they were Our furniture was going into storage with happy transport. They did not let me know our furniture had arrived. One week after the vehicle leaving our home in Edinburgh I had to call and check it had arrived. When our furniture arrived in France 3 months later it was very badly damaged. Huge chunks out of solid wood furniture. Initially Happy Transport took responsibility for the damage and then advised I was not insured and their insurance did not cover the damage. They then stopped reply to email I would strongly recommend that you do NOT use this company.

If anything this company were too good because they delivered super quick with a really fast turn around. It did mean that I was inconvenienced as I needed to find someone to let them in as I drove through France. The only criticism is that if you say a time they should stick to it as it’s sometimes not possible to be there sooner. However, customer services were lovely and used WhatsApp so that was very useful. Everything arrived in good condition and was stacked very neatly. (UK to France move)

Ellie was ok, but I ahd my doubts. She was really bad at estimating volume, and in the end we had to leave furniture as it was so late. They sub-contract to other owner drivers, they are not their own, one of whom had never driven for them before. Promised and paid for extra labor did not materialize. Overall if you're packing yourself, its a small move and are VERY sure of your volume and not needing ANY professional guidance- they may be ok.