European Removal Services Ltd

Liverpool

9,8
11 reviews

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About the company

At European Removal Services, you will be assigned a Personal Move Manager, that will handle all aspects of your move, from the initial contact, to survey, offering Removal options (such as dedicated or part loads) to taking the final feedback. You will get a personal service that is second to none, which will inspire confidence in the services we offer and take the stresses out of your moving experience.

Project images

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Reviews

9,8
11 reviews
Quality
10.0
Customer service
9.6
Value for money
9.6
10 1 9.8 11
These reviews are written by consumers who requested a quote via our platform. All reviews that meet our content guidelines will be published.
Good service, poor communication
Reviewed by Thomas on 25 April 2022
8.7
8.7 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Wayne was absolutely brilliant and helped me get a better understanding of the overall process, which really put me at ease. Other parts of the company were, in this case, sorely lacking in communications though. They were all polite and friendly, but some didn't speak any English (or Dutch or German) and those who did seemed to not listen on several occasions. I was told to text a number at a specific time then recieved no response when I did so, I'd recieve one-liners or irrelevant text in response to emails, and Chinese whispers seemed to come into play with my items being delivered earlier than I had requested, before I had moved in. Beyond the poor communication everything was good though, a quality service with nothing damaged or stolen.

Quality
10
Customer service
6
Value for money
10
Reply from European Removal Services Ltd
26 April 2022

Hello Thomas and thanks for your comments. I am unsure who you mean by didn't speak any English, as I am from Liverpool and emailed with collection updates on 4 occassions. We booked collection 11th to 15th and we settled on loading 14/15th. In terms of delivery, we quoted for a part load groupage service for 7 boxes. With this service we do stress that flexibility is required, so that we can put a few jobs on one van. The driver booked ahead for drop off on the 19th and the drop was at 10am on the 19th. You were not there and goods were left at the reception, as agreed with you. Whilst we do try and meet all days and times that clients' require, we do need drop dates to be flexible so we can try and hit the correct days for all clients on a part loaded van. I don't know who you mean by speaks no English as the driver speaks perfect English and it was he that advised by text that drop off would be 19th. Sorry if the communication became confusing. Regards Neil

Great service
Reviewed by Charlotte on 15 March 2022
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Really good communication. All went smoothly. I would very much recommend European Removal Services.

Quality
10
Customer service
10
Value for money
10
Reply from European Removal Services Ltd
15 March 2022

Cheers Charlotte.. really appreciate your kind feedback.

super smooth organisation
Reviewed by Anja on 17 October 2021
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

My move felt stressful due to the timing of me starting my new job in Germany and that I also had to move furniture from my mum's place in the south 600km to the north of Germany, etc. I understand European Removals must organise 100s of moves daily, so surely challenging logistics to get all timings right. I had a one week slot for collection and a one week slot for delivery. During the week I felt like I had to chase for the exact date, but Neil Lloyd was absolutely amazing & had everything planned and under control. Collected and arrived on time. Also George who collected my stuff in London was gentle and very careful with my belongings and could be sure all was in good hands. The man who delivered in Germany didn't speak any English or German, but was also very friendly and professional. I would 100% recommend the company.

Quality
10
Customer service
10
Value for money
10
Reply from European Removal Services Ltd
18 October 2021

Cheers Anja. Always appreciate feedback.

Excellent service - very friendly and efficient.
Reviewed by AndreaJane on 22 August 2021
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Although I was not informed of the late arrival to pick up my belongings, the driver did a fantastic job both with pick up and delivery. He was very professional and friendly. 10/10

Quality
10
Customer service
10
Value for money
10
Good and reliable
Reviewed by Naveen on 26 February 2021
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Good and reliable movers.

Quality
10
Customer service
10
Value for money
10
Reply from European Removal Services Ltd
27 February 2021

Cheers Naveen - really appreciate the kind comments.

Brilliant
Reviewed by Megan on 6 December 2020
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Efficient, easy and no problems. Thank you

Quality
10
Customer service
10
Value for money
10
Reply from European Removal Services Ltd
6 December 2020

Cheers Megan - really appreciate your review.

Happy with Service
Reviewed by Siobhan on 7 August 2020
8.7
8.7 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

Helpful friendly service. Everything came as I had packed. Nothing broken

Quality
10
Customer service
10
Value for money
6
Excellent service. Would hire them again
Reviewed by Marco on 27 April 2020
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

The service was stellar all around. I’d definitely hire them again.

Quality
10
Customer service
10
Value for money
10
Reply from European Removal Services Ltd
28 April 2020

Hello Marco - really appreciate your kind comments. Thanks for the work.

Removal to Denmark
Reviewed by Martin on 28 January 2020
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

We were pleased with our move from Merseyside to Odense The price was competitive and the vehicle collected and delivered our effects at the expected times In all, no one could have been more helpful

Quality
10
Customer service
10
Value for money
10
UK to Switzerland
Reviewed by Alan Price on 27 January 2020
10.0
10 10 1
European Removal Services Ltd Getamover.co.uk https://www.getamover.co.uk

I needed a last minute move from Liverpool to Switzerland and Neil sorted everything, from survey, to wrapping, packing, transport and customs clearance. Felt anxious at first, but after a chat wityh Neil I felt at ease and everything went perfectly. Really appreciate the support and will certainly use again

Quality
10
Customer service
10
Value for money
10

Q&A

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Company location

European Removal Services Ltd

83 Cambridge Road
Crosby
Liverpool
L23 7TX
United Kingdom

European Removal Services Ltd address European Removal Services Ltd address
GB Liverpool 83 Cambridge Road Crosby L23 7TX

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Company facts

Type of business
Unknown
Number of employees
1
Company number
Unknown