Global Moving Services Ltd

London

7,5
13 reviews

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About the company

At Global Moving Services, moving and storage is what we do. We are a team of moving professionals experienced in moving people around the world. We provide the latest expert advice, operate a fleet of specialist moving vehicles and have regular services worldwide. No matter the size, how urgent or specialised your requirement is we can do it! www.gmsmove.com

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Registered and accredited by the industry.

Reviews

7,5
13 reviews
Quality
7.7
Customer service
7.4
Value for money
6.8
10 1 7.5 13
These reviews are written by consumers who requested a quote via our platform. All reviews that meet our content guidelines will be published.
Pandemic move
Bernard reviewed on 16 September 2020
8.7
8.7 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Disrupted by pandemic, staff professional, we wait to find out if it was vfm

Quality
8
Customer service
10
Value for money
8
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 17 September 2020

Thank you Bernard; any issues going forwards just let us know. All the best for the rest of the move.

Move to Denmark
Mike reviewed on 20 August 2020
6.0
6 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

GMS could not confirm when my items would be picked up, or delivered until the day before both occurrences, which caused a great deal of stress and ended up with me having to call them on numerous occasions.

Quality
8
Customer service
4
Value for money
6
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 21 August 2020

Thank you for the feedback Mike. We apologise for this instance, this is below the standard that we normally expect. We don't wish any of our customers to go away unhappy, so if you would like to follow up with us about this matter, please do get in toch at customerservices@gmsmove.com.

Was okay, but look elsewhere
Jeremy reviewed on 6 August 2020
5.3
5.3 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Company was somewhat helpful but not super responsive to communication. Further, they did not communicate well with moving co they worked with (they seemed like a middle man or umbrella corp) which caused movers to sleep in van 2 nights in a row in foreign country. Not cool.

Quality
6
Customer service
4
Value for money
6
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 7 August 2020

Dear Jeremy, Please accept my apologies if you feel the service was below the level expected; there are a number of factors that have arisen as a result of the Covid-19 Pandemic that are not always clear to the client as we try to shield them as best as possible from all the finer more complex details surrounding a servce such as this. We do firstly apologise for the lack of communication; our moving crew have been operating with reduced support staff in the office as a result of the Pandemic and we are trying out best to keep all customers as up to date as possible. In this instance we appreciate we may not have and we are sorry. In regards to sleeping in the van, at present this is not an usual circustance for 1 or 2 nights as the Coronavirus Pandemic has resulted in extremely limited bookable accomodation and also greatly raises the risk of transferrence through contact with other people and objects. I hope this gives you more context and wish you all the best for the future!

Good from start to delivery.
Aboutaj reviewed on 3 August 2020
7.3
7.3 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Ok Would probably benefit from having one additional person at delivery..

Quality
8
Customer service
8
Value for money
6
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 4 August 2020

Thank you for the feedback Aboutaj. We will take serious note of your comments. Best wishes for the future!

Pirates
Anthony reviewed on 25 July 2020
2.0
2 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

I would not recommend this company with there guestimates they give you over the phone.nobody sent to our property to check volume for our order.we queried would there be enough room with the cubic metres they work with to be told all is fine.they then sent a sub contractor round with a luton van he could only get half our load.they sent a second luton the next dayand tried to bill me £1700 yes £1700 extra.I queried this and was told that they should not have picked up first load which cost me £1300 for ten cubic metres.they are a shambolic company who hire in sub contractors and take the cream.the contractors are brilliant by the way.in the meantime global are trying to bully £1000 pounds out of me for an order they did not complete.do not use this company.do it yourself or get a smaller company to do your move.we where moving from the uk to ireland by the way.dont use these pirates.

Quality
2
Customer service
2
Value for money
2
Moved to sw France
Steve reviewed on 21 June 2020
8.0
8 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Very good, reliable and good communication

Quality
8
Customer service
8
Value for money
8
Spain
Carmen reviewed on 21 February 2020
6.0
6 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

I felt they cheated when a moving company of their size sent a, what they claim, (I cannot confirm the size as I did not see it) a very large lorry to pick up 45 items. The lorry was too big to turn into my street, so they claim. They also sent men who were ‘tired’ and so after phoning head office decided to stop to return the ‘following day’. The following day I was informed I needed to pay an extra £450 for a smaller van. I will never believe sending a lorry of that size was not done on purpose. My belongings were delivered a few days after date given and only after my phone call asking for delivery information. They arrived in perfect condition and the men delivering were very efficient. Thank you.

Quality
8
Customer service
6
Value for money
4
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 24 February 2020

Hi Carmen, We're really sorry you feel this way and if this the case then it falls below the standard we normally expect. We don't like any customers to go away unhappy so can you please get in touch with us at customerservices@gmsmove.com as we would like to find some sort of resolution to this issue for you.

GMS Moving across the pond
Penny reviewed on 9 February 2020
8.7
8.7 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Everyone was very professional and on the ball ... still awaiting our belongings in a foreign country though

Quality
8
Customer service
10
Value for money
8
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 11 February 2020

Thank you for the review Penny, I'm sure everything will arrive just fine, but if there are any problems, do let us know immediately.

Brilliant service Great friendly staff
Leanne reviewed on 24 December 2019
10.0
10 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

We were very impressed with the team and the speed that they loaded our items and the way they wrapped the important and fragile items There was a delay with the delivery in Spain but that was due to the ferry crossing

Quality
10
Customer service
10
Value for money
10
Reply from Global Moving Services Ltd
Grant Hodgkins replied on 24 December 2019

Thank you so much Leanne and especially for your understanding about the ferry crossing. Have a lovely Christmas!

Excellent service
M reviewed on 11 November 2019
9.3
9.3 10 1
Global Moving Services Ltd Getamover.co.uk https://www.getamover.co.uk

Excellent service from start to finish. Would highly recommend.

Quality
10
Customer service
10
Value for money
8

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Company location

Global Moving Services Ltd

Cranborne Rd
Potters Bar
London
EN6 3JN
United Kingdom

Global Moving Services Ltd address Global Moving Services Ltd address
GB London Cranborne Rd Potters Bar EN6 3JN

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Company facts
Type of business
International Moving Company
Number of employees
200+
Company number
05531165