Surrey Removals

They trick you with a name close to a legit shop (e.g. surrey hill removals). Initial quote was circa £1000. They came up very late to pick up our stuff. Then on the next day we receive an email asking for an extra £2000 because of overweight. The calculation of the extra fee made no sense, and was not disclaimed anywhere. The max weight has not been disclaimed either. They said we should have read the T&C. The problem was the T&C were not available on their website, but they said we should have asked for them. We asked to collect our stuff from their storage, but they said only their workers could get access. So basically they held our stuff in hostage, and we had no choice but to pay extra money to get them back. Our stuff got delivered with 14 hours notice (instead of 48) by a completely drunk driver. Stressful, fraudulent, worst possible service. Just run away from them.

This is a TOTAL SCAM. They took our belongings in hostages and asked for 3 times more money. Surrey removals is not their real name. They don’t have a google page, they picked a name very close to 2 existing companies and well rated “surrey home removals” and “surrey removals hills”. Their real name is express removals 247 ltd and reviews are bad, good reviews are fake. We had paid in advance 1,090 pounds. They came to pick up our things 6 hours late. Next morning, they asked for an additional 2K. We asked to come an pick our things, they said it was not possible and delivering back would cost 1000 more. This is HOSTAGE-TAKING. We had no choice but to pay. This is not the end. We were supposed to have 48 hours notice to get our things and Alice did we would have more fees if we were la te at delivery. We just got a “truck will be here in 40 minutes”. The driver was completely drunk and lots of our things were damaged, no news from the company on that !!!!

The company added about £3k to my quote, only sent one mover to the location and didn’t bring the stuff into my ground floor flat, we’re slow and vague in communicating and held my stuff hostage asking for an extra £1800 to be paid before 9AM the following day or they’d add a £500 fee. They were also 5.5 hours late AND increased the material cost from 150 to £500even though we used the amount t of boxes discussed. Total scam. The total was something like £5300+ after they quoted me 2200